Travel Information

Travel Documentation

Whilst passports are not required for entry to the Channel Islands and Isle of Man, increased security is such that all airlines require that you produce valid photo identification at check in. The following forms of ID are acceptable:

• Valid Passport
• Valid Photographic driving licence
• Citizen Card

Similarly, Condor Ferries, who operate services to the Channel Islands, also require that you present photo identification on check in.

In all cases, if you are unable to provide the necessary ID, you will be refused travel.

In case of emergency

For queries prior to departure, you should call our Customers Services Department during office hours Mon - Fri 0900 - 1730 and Sat 0900 - 1700 on 08444 937 999. For emergencies in the UK outside office hours, on your day of departure only, you may call our Duty Manager on 07917 870278.

The Duty Manager can only deal with emergency queries relating to IMMEDIATE travel issues. For queries in resort, you should use the local emergency numbers detailed on your itinerary.

Assistance requirements

We are delighted to offer advice for clients with special needs or disabilities. In order that we can be certain to ensure that all aspects of your needs can be accommodated for your entire holiday itinerary, we do not recommend that you book online.

We would much rather discuss your needs with you, so that we can make appropriate recommendations.

Airlines have different regulations about the carriage of passengers with special needs and this can vary according to the type of aircraft being used and the airport itself. Similarly the level of specialist service may vary at different airports and with different airlines. In order to comply with ferry/airline regulations we ask for detailed information with regard to needs, assistance and facilities when your booking is made, so that we can pass this onto the airline. Some airlines place restrictions on the number of passengers with special needs they can carry.

Although some hotels in some destinations may have accessible rooms, others do not. Sometimes, they may still be suitable for some clients, as the hotel may be able to offer ground floor rooms and/or walk-in showers or may have larger lifts, but we think that it is important to review your needs carefully in these circumstances and check with the hotel management regarding suitability.

To assist us in ensuring that your holiday choice is suitable for you, we require that you provide us with full details of any special needs in writing at the time of booking. You can complete this form on our website. Click here to link to the form. You should ensure that you complete this fully and include all relevant information on it. This form can then be forwarded to the relevant suppliers, so that they are aware of your needs and can advise on the suitability of the hotel, rooms, destinations etc. It is really important that you complete this form.. It is better to do this at the time of making the booking, as it is always much more difficult to accommodate requirements if we are made aware of them after the booking has been confirmed or close to departure.

Hotel grading

In the British Isles, the majority of accommodation carries an official grading awarded by an independent authority.

We offer accommodation of all types from the simplest at the lower end of the scale to the more comfortable with a more extensive range of services and facilities at the higher end. Please read the descriptions in our brochure (and ask our staff for more information if you need it) to enable you to choose the one which is right for you.

The majority of hotel accommodation in the British Isles carries an official grading, which is awarded by an independent authority. Most awards are made under the Visit Britain scheme, although some properties may have opted to be graded by the AA. However, the grading criteria are very similar, so the grades are comparable. Properties are inspected annually and must comply with local regulations as well as meeting set grading criteria.

Accommodation is broadly divided into three categories:

• Hotel - usually offering a wider range of facilities and services.
• Guest accommodation - typically smaller guest houses – often family run - possibly only offering bed and breakfast, where quality is more important than facilities and services.
• Self-catering - perfect for families or friends travelling together seeking more space and flexibility.

Accommodation, within each category, is awarded a star grade, but be aware that even where the number of stars is the same the actual standards will differ as the grading criteria vary according to the accommodation type, so it is important to be aware of the accommodation category. In Jersey only, some properties are awarded “RED” stars, which indicate a superior accommodation within the grade and category. The designator “Metro” is assigned to hotels which do not provide formal dining every night of the week, although they may still offer snacks or bar meals. Where official grades are known, we include these in our descriptions.

100% FINANCIAL PROTECTION

When you are planning a holiday, you not only want to know that your tour operator has the necessary experience to guide you through complex itinerary planning, but you also want to know that your holiday is financially safe. The money you pay for your holiday is safe under the protection provided by our Air Travel Organiser’s Licence (ATOL) - ATOL number 2713 and the bond we hold with the Association of British Travel Agents (ABTA) - Membership number: V0762. Put simply, if something happens to us, you get your money back.